Information

All prices (including freight) are shown and charged in US dollars.

Products on this website are only available for sale to USA residents.

This policy is enacted because in Australasia, South East Asia and the Middle East all Patersonrose products must be purchased from our retail outlets. To find an outlet near you visit the Patersonrose Stockists page.

The contents of this website are the property of Patersonrose Ltd and any use of or reproduction of any contents of this site is prohibited without the written permission of Patersonrose.

Patersonrose makes no offer in or by this website to sell any product to any country other than the United States of America. If you access this site from outside these countries, you do so at your own risk and are responsible for complying with the laws in place where you access the site.

Orders & Payment Options

We use PayPal to guarantee the secure processing of all your order.

We accept the following credit cards: Visa, Mastercard, American Express, Discover as well as processing PayPal account holders purchases.

Orders may incur import charges, duty and tax, to be paid by the recipient.

Shipping & Returns

We have a scaled delivery fee for all orders made from the USA on this website. Shipping is added at checkout according to your current order total.

Order Total Shipping Charge
$0 - $99.00 $15.00
$100.00 - $200.00 $25.00
$200.00 + $40.00

We suggest you contact us first for large orders as other, more economic shipping options may be available.

Delivery times may vary, but we attempt to ship all orders as soon as payment has been confirmed. Delivery times vary between 6 - 25 days.

Return of Goods

Goods shall be sent to Patersonrose Ltd, 80 Wratts Road, RD 3, Blenheim 7273, New Zealand. Credit or replacement of returned Goods shall be entirely at the discretion of the Seller after inspection of the returned Goods. Credit shall only be issued as a credit note only after the Goods are returned and inspected by the Seller.

Customer Service

For more information about Patersonrose and our products or help with finding the right products or using our site, please email us using our online enquiry form and a customer services representative will be in touch as soon as possible.

Alternatively contact us directly using our phone numbers and we will be happy to answer your queries and assist you in using our website.

If you are calling from outside New Zealand please phone us on +64 3 570 5551

To contact us by post please address any mail to:

Patersonrose
80 Wratts Rd
RD 3
Blenheim 7273 
New Zealand

Addition Information

For complete details about our trading terms and conditions and privacy policies, please visit the appropriate page from the links below.